I kept telling Greg around Christmas time I needed to cancel our NFL Sunday package or we were going to get hit with a whopper of a bill in January. I forgot...and I got the bill in my email last week - it was a whopper of a bill. This past Monday I went ahead and paid the bill even though it's not due until the end of the month - figured I better go ahead and get that one out of the way.
Wednesday, Greg came home sick from work. I went to the store and when I returned he had fallen asleep watching a war movie on one of our movie channels and there was a lot of cussing and stuff.....which really gets on my nerves....it reminded me to do something about canceling the NFL Sunday Pkg. I wanted to see if I could do it online rather than calling it in and having to deal with customer service trying to upsell me something.
I logged into our acct (with the war movie still blaring on the TV behind me), found where I could change our package, chose the package I wanted, and hit confirm...then there was silence. When I turned around to look at the TV, the movie channel was displaying this message:
Channel Not Purchased
Wow!! Was that quick or what?!
Hey! Wait a minute though...I've already paid the bill for this month?! So I refreshed the page and went back to look at my account and now I have a credit! Oh my goodness...why didn't I think to do this BEFORE I paid the bill??
Hey! Wait a minute though...I've already paid the bill for this month?! So I refreshed the page and went back to look at my account and now I have a credit! Oh my goodness...why didn't I think to do this BEFORE I paid the bill??
3 comments:
The problem is that we're so used to getting poor customer service that when we get GOOD service we are in a state of shock.
At least you have a credit. This is the reason I dont ever do the "two months" free thing. cuz they realize some people are too lazy to cancel. It is a pain to go through the hassle, like you said, they will try to sell you something else
What a wonderful surprise - and awesome customer service. Imagine that...
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